Returns & Exchanges
At Maison Balzac, we want you to be completely delighted with your objects for the home. If you are not satisfied with your purchase, we offer a 14-day return window for items in their original, unused condition and packaging.
Initiate Your Request
Email our customer service team with your order number and reason for return to receive a Return Authorization number.
Prepare Your Package
Carefully pack your items in their original Maison Balzac gift box and shipping carton to ensure they are protected during transit.
Ship the Items
Affix the provided return label or use a trackable shipping service to send the package back to our Sydney studio.
Refund Processing
Once our team inspects the returned fragile goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing